Refunds

You can get a full refund of a licence year within 30 days of its start. You don't have to say why.

Last updated 16 October 2026.

A full refund within 30 days

You can get a full refund of a licence year within 30 days of its start. This is the same whether you paid for the year in full or in monthly instalments. We refund to your payment method. If you paid by bank transfer, we refund by bank transfer. Your licence ends when we refund it, and any instalments still to come are cancelled. After 30 days, your one-year contract commitment becomes final and irrevocable, instalments included.

Your 14-day right to cancel

If you buy as a consumer, the law gives you 14 days to cancel. You do not have to say why. You keep this right even after you've downloaded the plugin.

How to ask

Within the 30 days, you can ask for a refund by email to hello@polyglyphanalytica.com. Send the receipt we emailed you.

What happens next

We refund to your payment method.

Bundles

A bundle is refunded whole. You can't refund one product from it.

A seat pool is one licence. A refund within the 30 days covers every seat in it.

Chargebacks

If you dispute the payment with your bank instead (a chargeback), the licence ends.

Who you are dealing with

Bugrit is made and sold by Polyglyph Analytica Ltd.
Polyglyph Analytica Ltd, trading as Polyglyph Analytica.
Polyglyph Analytica Ltd. Registered in England and Wales, company number 17495579.
polyglyphanalytica.com
hello@polyglyphanalytica.com

You buy from Polyglyph Analytica Ltd. Stripe processes the payment.